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Support Service

Rototype Support Service

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First and Second Line Maintenance

Our engineers are trained professionals and are knowledgeable in providing first and second line maintenance of self-service machines, be it the replacement of hardware parts or replacement of consumables. As a single point of contact for your support services, we are able to respond to service calls immediately while helping you remove the complexity of working within a multi-vendor environment.

Our engineers are trained to perform machine diagnostics to identify the root cause of the issue, as such, this results in us always meeting or exceeding your call to resolution measurements on us.